If I get the following message "Delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server:" could you please confirm if the email address is live/ active? Using Classic Outlook on Windows for personal email, calendar, and contact management Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. Robert Sparnaaij [MVP] • 18,396 Reputation points • MVP • Volunteer Moderator 2022-10-25T15:12:44+00:00 That is a common notification when you enable a Delivery Receipt Request for a message. Most mailing systems are configured not to send these out to the Internet (or even internally) by secure default, especially because of email address harvesting and validation. So no, you can't confirm this way whether a message is live/active. The only thing which gets confirmed with this message is that the message was received by destination mail server. What happened after that (delivered, dropped, marked as junk, etc...) is not exposed. 0 comments No comments That is a common notification when you enable a Delivery Receipt Request for a message. Most mailing systems are configured not to send these out to the Internet (or even internally) by secure default, especially because of email address harvesting and validation. So no, you can't confirm this way whether a message is live/active. The only thing which gets confirmed with this message is that the message was received by destination mail server. What happened after that (delivered, dropped, marked as junk, etc...) is not exposed. Anonymous 2022-10-25T11:04:49+00:00 Dear curtisdonaldson, Good day! Thank you for posting to Microsoft Community. We are happy to help you. I understand that you have a concern on regarding the delivery of an email. Thank you for your time and efforts on troubleshooting this from your end. If I get the following message "Delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server:" could you please confirm if the email address is live/ active? You may run a Message trace to check the flow of the email, then review the message events to check if the email were delivered or left your server successfully. To run the message trace they can directly go to https://admin.exchange.microsoft.com/#/messagetrace Under default queries> Start trace> Add sender, recipient and specify date range >>search Could you please confirm if the email address is live/ active? Normally, the message flow goes through 3 processes received>Processed>Delivered. If all of them are Green that means the emails are that means the email has been delivered to the destination server and that's how far as the sender you can trace the email from your side. For more information message trace kindly refer to this link Run a Message trace in EAC . To perform the message trace, you need to have the following permissions for your account. Organization Management Compliance Management Help Desk If you do not have the required permissions to perform message trace. you can contact your global admin / IT department to help you run the message trace. If you may need assistance reviewing the message trace results you can export the trace by clicking on prepare and extended report as highlighted above, and then share .csv file of the trace and the notification email via private message . To share the above information, you can send via private message by clicking in the Icon highlighted in the below picture for this thread. We look forward to your response. Thanks for your cooperation. Sincerely, Anesu | Microsoft Community Moderator 0 comments No comments Dear curtisdonaldson, Good day! Thank you for posting to Microsoft Community. We are happy to help you. I understand that you have a concern on regarding the delivery of an email. Thank you for your time and efforts on troubleshooting this from your end. If I get the following message "Delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server:" could you please confirm if the email address is live/ active? You may run a Message trace to check the flow of the email, then review the message events to check if the email were delivered or left your server successfully.

To run the message trace they can directly go to https://admin.exchange.microsoft.com/#/messagetrace Under default queries> Start trace> Add sender, recipient and specify date range >>search Could you please confirm if the email address is live/ active? Normally, the message flow goes through 3 processes received>Processed>Delivered. If all of them are Green that means the emails are that means the email has been delivered to the destination server and that's how far as the sender you can trace the email from your side. For more information message trace kindly refer to this link Run a Message trace in EAC . To perform the message trace, you need to have the following permissions for your account. Organization Management Compliance Management If you do not have the required permissions to perform message trace. you can contact your global admin / IT department to help you run the message trace. If you may need assistance reviewing the message trace results you can export the trace by clicking on prepare and extended report as highlighted above, and then share .csv file of the trace and the notification email via private message . To share the above information, you can send via private message by clicking in the Icon highlighted in the below picture for this thread. We look forward to your response. Thanks for your cooperation. Anesu | Microsoft Community Moderator