Need help with a quote? Question about your policy? Need to talk about a claim? Contact us - we’re ready to listen. 24/7 Emergency Roadside Assistance or after hours Call 13 11 17 24/7 Emergency Roadside Assistance or after hours Call 13 11 17 Monday to Friday 7:00am - 10:30pm Saturday 7:00am - 8:30pm Claims Claims Lodgement 24 hours a day 7 days a week Third Party Care Monday - Friday 8:00am - 4:30pm Claims Care Car and Lifestyle Monday - Friday 7:30am - 8:00pm Home and Contents Monday - Friday 8:00am - 5:00pm Client Services Monday to Saturday 7:00am - 8:30pm Small Business Insurance Team Monday to Friday 7:00am - 9:30pm Saturday 8:00am - 4:00pm Call 1300 010 648 NSW CTP Team Monday to Friday 8:00am - 6:00pm NSW local time Call 1300 004 007 Overseas Call +61 7 3719 4800 Saturday 7:00am - 8:30pm Claims Claims Lodgement 24 hours a day 7 days a week Third Party Care Monday - Friday 8:00am - 4:30pm Claims Care Car and Lifestyle Monday - Friday 7:30am - 8:00pm Home and Contents Monday - Friday 8:00am - 5:00pm Client Services Monday to Saturday 7:00am - 8:30pm Small Business Insurance Team Monday to Friday 7:00am - 9:30pm Saturday 8:00am - 4:00pm Call 1300 010 648 NSW CTP Team Monday to Friday 8:00am - 6:00pm NSW local time Call 1300 004 007 Overseas Call +61 7 3719 4800 Claims Lodgement 24 hours a day 7 days a week Third Party Care Monday - Friday 8:00am - 4:30pm Claims Care Car and Lifestyle Monday - Friday 7:30am - 8:00pm Home and Contents Monday - Friday 8:00am - 5:00pm Client Services Monday to Saturday 7:00am - 8:30pm Small Business Insurance Team Monday to Friday 7:00am - 9:30pm Saturday 8:00am - 4:00pm Call 1300 010 648 NSW CTP Team Monday to Friday 8:00am - 6:00pm NSW local time Call 1300 004 007 Overseas Call +61 7 3719 4800 Third Party Care Monday - Friday 8:00am - 4:30pm Claims Care Car and Lifestyle Monday - Friday 7:30am - 8:00pm Home and Contents Monday - Friday 8:00am - 5:00pm Client Services Monday to Saturday 7:00am - 8:30pm Small Business Insurance Team Monday to Friday 7:00am - 9:30pm Saturday 8:00am - 4:00pm Call 1300 010 648 NSW CTP Team Monday to Friday 8:00am - 6:00pm NSW local time Call 1300 004 007 Overseas Call +61 7 3719 4800 Car and Lifestyle Monday - Friday 7:30am - 8:00pm Home and Contents Monday - Friday 8:00am - 5:00pm Client Services Monday to Saturday 7:00am - 8:30pm Small Business Insurance Team Monday to Friday 7:00am - 9:30pm Saturday 8:00am - 4:00pm Call 1300 010 648 NSW CTP Team Monday to Friday 8:00am - 6:00pm NSW local time Call 1300 004 007 Overseas Call +61 7 3719 4800 Home and Contents Monday - Friday 8:00am - 5:00pm Client Services Monday to Saturday 7:00am - 8:30pm Small Business Insurance Team Monday to Friday 7:00am - 9:30pm Saturday 8:00am - 4:00pm Call 1300 010 648 NSW CTP Team Monday to Friday 8:00am - 6:00pm NSW local time Call 1300 004 007 Overseas Call +61 7 3719 4800 Monday to Saturday 7:00am - 8:30pm Small Business Insurance Team Monday to Friday 7:00am - 9:30pm Saturday 8:00am - 4:00pm Call 1300 010 648 NSW CTP Team Monday to Friday 8:00am - 6:00pm NSW local time Call 1300 004 007 Overseas Call +61 7 3719 4800 Monday to Friday 7:00am - 9:30pm Saturday 8:00am - 4:00pm Call 1300 010 648 NSW CTP Team Monday to Friday 8:00am - 6:00pm NSW local time Call 1300 004 007 Overseas Call +61 7 3719 4800 Saturday 8:00am - 4:00pm Call 1300 010 648 NSW CTP Team Monday to Friday 8:00am - 6:00pm NSW local time Call 1300 004 007 Overseas Call +61 7 3719 4800 Monday to Friday 8:00am - 6:00pm NSW local time Call 1300 004 007 Overseas Call +61 7 3719 4800 Request a call back Send us a message and we’ll be in contact as soon as we can. Cancellation request NSW CTP Greenslip To cancel a NSW Compulsory Third Party (CTP) policy, please complete the Youi NSW CTP policy cancellation and refund request form and email to nswctprefunds@youi.com . For further assistance please call our CTP team on 1300 004 007 . SA CTP For SA Compulsory Third Party (CTP) policy changes or cancellations, please contact Service SA directly. For further assistance please call our CTP team on 1300 004 007 . SA CTP For SA Compulsory Third Party (CTP) policy changes or cancellations, please contact Service SA directly.

SA CTP For SA Compulsory Third Party (CTP) policy changes or cancellations, please contact Service SA directly. For SA Compulsory Third Party (CTP) policy changes or cancellations, please contact Service SA directly. All other policies To cancel your policy, you’ll need to login to your policy and complete the cancellation request form or call us on 13 9684 . Login National Relay Service (NRS) If you are deaf, hard of hearing, or have a speech/communication difficulty you can contact the NRS by following these steps: Step 1 Contact the NRS through your preferred NRS call channels detailed on the National Relay Service website . Step 2 Provide the NRS with Youi's phone number – 13 9684. For more information about the National Relay Service visit www.accesshub.gov.au . Step 1 Contact the NRS through your preferred NRS call channels detailed on the National Relay Service website . Step 2 Provide the NRS with Youi's phone number – 13 9684. For more information about the National Relay Service visit www.accesshub.gov.au . Step 2 Provide the NRS with Youi's phone number – 13 9684. For more information about the National Relay Service visit www.accesshub.gov.au . For more information about the National Relay Service visit www.accesshub.gov.au . Vulnerable Customers Service For general enquiries please call 13 YOUI (9684), however if you are experiencing Vulnerability, Financial Hardship or affected by Family Violence, you can contact our Priority Assistance Service on 1300 533 700 between 8:30am - 4:30pm (AEST) Monday to Friday, or by emailing priorityassist@youi.com . Support Services To find other ways Youi can help you or someone you know, including Financial Hardship Assistance and Family Domestic Violence Support, please go to our Support Services page for more information. Media Enquiries For media enquiries email mediaenquiries@youi.com Support Services To find other ways Youi can help you or someone you know, including Financial Hardship Assistance and Family Domestic Violence Support, please go to our Support Services page for more information. Media Enquiries For media enquiries email mediaenquiries@youi.com Media Enquiries For media enquiries email mediaenquiries@youi.com Need help with a quote? Have a question about your policy? Need to talk about a claim? We’re ready to listen. For Roadside call 13 11 17