I have a user who has been assigned a shared mailbox apart from their own inbox. I'm trying to create a rule that, when an email arrives to the shared mailbox, it is moved to their inbox, and deleted from the original shared mailbox. When a test email is sent to the shared mailbox, one copy remains in that shared inbox, one appears in the deleted folder, and one appears in the user's inbox. I have tested this with simply having a rule to delete the email when it arrives to the shared mailbox and roughly the same thing occurs: there will be an email in the deleted folder, and an email still in the shared mailbox. I have tried repairing office and it didn't make a difference. I will try to create an Outlook Macro to perform the same function, but have y'all got any other suggestions? Using New Outlook on Windows for personal email, calendar, and contact management Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. Anonymous 2024-09-26T20:38:34+00:00 Hi Chad, Before moving forward, could you please allow me to collect below information to narrow down your scenario? Could you please share with me screenshot page about your current Office version number in private message? Here is the article to know the steps: About Office: What version of Office am I using? - Microsoft Support May I please know whether this is user's email account has been shared as shared mailbox or Office 365 global admin has created and shared mailbox account with user? What kind of permission has been assigned for this shared mailbox? I need to also double check what kind of behavior user is getting on Outlook web application platform? To test this, please temporary disconnect Outlook application from multiple devices and check this scenario on Outlook web application. If possible, could you please share with me sample screenshot of that created rule in private message so that I can also test and check few behavior from my side? Initially, I asked for some information as I couldn't find the above requested information in your case description so that we can understand some more specific scenario for your current situation. If you share the information requested above, it will help us for additional inquiries. Please note that my initial response may not resolve your current situation immediately. However, with your help and more detailed information, we can work together to find a specific direction for your current situation. ============================================================================== Note: Due to forum policy and to protect sensitive information, please share with me the information requested above under "View Private Messages". Here are the steps to open "View Private Messages": To view private messaging options> sign in to Microsoft Community, use the email account where you posted this thread information in Microsoft Community , > click your profile picture in the upper-right corner > select the My Profile option. ![Image](https://learn-attachment.microsoft.com/api/attachments/e368ef4b-2cbc-4e1b-905e-ce88ae4769ea?platform=QnA I'll wait for your next update on this in a private message. I will give you more information accordingly. Your valuable cooperation will be greatly appreciated in the community. Have a great day. Sincerely Vaidya Darpan 0 comments No comments Before moving forward, could you please allow me to collect below information to narrow down your scenario? Could you please share with me screenshot page about your current Office version number in private message? Here is the article to know the steps: About Office: What version of Office am I using? - Microsoft Support May I please know whether this is user's email account has been shared as shared mailbox or Office 365 global admin has created and shared mailbox account with user? What kind of permission has been assigned for this shared mailbox?

I need to also double check what kind of behavior user is getting on Outlook web application platform? To test this, please temporary disconnect Outlook application from multiple devices and check this scenario on Outlook web application. If possible, could you please share with me sample screenshot of that created rule in private message so that I can also test and check few behavior from my side? Initially, I asked for some information as I couldn't find the above requested information in your case description so that we can understand some more specific scenario for your current situation. If you share the information requested above, it will help us for additional inquiries. Please note that my initial response may not resolve your current situation immediately. However, with your help and more detailed information, we can work together to find a specific direction for your current situation. ============================================================================== Note: Due to forum policy and to protect sensitive information, please share with me the information requested above under "View Private Messages". Here are the steps to open "View Private Messages": To view private messaging options> sign in to Microsoft Community, use the email account where you posted this thread information in Microsoft Community , > click your profile picture in the upper-right corner > select the My Profile option. ![Image](https://learn-attachment.microsoft.com/api/attachments/e368ef4b-2cbc-4e1b-905e-ce88ae4769ea?platform=QnA I'll wait for your next update on this in a private message. I will give you more information accordingly. Your valuable cooperation will be greatly appreciated in the community. Have a great day.