Returns, Exchanges & Warranty Policy 1. Return Policy We stand behind the quality of our products. You may return your hardware product within 30 days from the date you receive your item for a full refund, provided it meets the following conditions. Eligibility Requirements The product must be returned in new, unused condition All original packaging, accessories, and tags must be intact The product shows no signs of physical damage, scratches, or wear Must be accompanied by the receipt or proof of purchase Non-Returnable Items Products returned more than 30 days after receipt Products with physical damage (e.g., drops, liquid damage, cracked screens) Products with missing accessories, packaging, or parts Products that have been disassembled or repaired by unauthorized persons 2. Exchange Policy If your product has a manufacturing defect or quality issue, you may request an exchange within 15 days from the date of receipt 3. Warranty Policy We provide a Limited Warranty for our hardware products. The warranty period starts from the date you receive your item. What Is Covered Product malfunctions caused by non-human factors Manufacturing defects in hardware components Normal wear and tear issues that affect core functionality What Is Not Covered The following are not covered under warranty Damage caused by improper use: drops, impacts, liquid spills, or chemical corrosion

Unauthorized disassembly or repair: any attempt to open, modify, or repair the device by non-authorized personnel Failure to follow instructions: damage caused by not using the product as described in the user manual Natural disasters / Force majeure: fire, flood, lightning, earthquakes, etc. Normal wear and tear: scratches, battery degradation, etc. Missing or altered serial numbers: product serial numbers that are removed, damaged, or illegible 4. Return Shipping Costs For returns due to quality issues, please contact our support team within 7 days of delivery for faster processing For international returns, customers are responsible for any customs duties, taxes, or fees associated with the return. 5. How to Initiate a Return or Warranty Claim To start a return or warranty claim, please contact us at: Email [ support_cs@camscanner.com ] Please include the following information in your message: Product name / SKU Detailed description of the issue Photos or videos showing the problem (if applicable) Your shipping address Please do not send any products back before receiving a return authorization (RMA) from our support team. Unauthorized returns may not be accepted 6. Refund Processing Once we receive and inspect your returned product, we will notify you of the approval status. If approved, the refund will be issued to your original payment method. Please allow 7–10 business days for the refund to appear on your statement If you have any questions about our return, exchange, or warranty policy, feel free to reach out: Email: [ support_cs@camscanner.com ] Response time: Within 24–48 hours