Checked for accuracy by our qualified fact-checkers and verifiers. Find out more about fact-checking at CHOICE Share on Facebook (Opens in new window) Facebook Share on X (Opens in new window) X Share on LinkedIn (Opens in new window) LinkedIn Share on Telegram (Opens in new window) Telegram Youi stands for You Insured. Youi operates mainly online, but also has a call-centre. It is based on the Queensland Sunshine Coast and has been operating in Australia since 2008. Where does Youi operate? Which types of insurance does Youi offer? How satisfied are Youi customers? Does Youi offer insurance discounts? Does Youi let you claim online or in-app? Phone: 13 96 84 Website: youi.com.au Youi is an Australian registered company and underwrites its own policies. It’s a subsidiary of the South African company OUTInsurance International Holding. Is Youi Australian-owned? No Is Youi nonprofit? No Is Youi listed on the stock exchange (ASX)? No Where does Youi operate? Australian Capital Territory New South Wales South Australia Western Australia Which types of insurance does Youi offer? Home and contents insurance Contents insurance for renters Landlord insurance Motorcycle insurance Caravan insurance Business insurance. How satisfied are Youi customers? Compared with other insurers in our customer satisfaction survey, Youi rates above average for home insurance and can third in the overall satisfaction rating for car insurance. Customer satisfaction with home insurance Of the people we surveyed, 67% of Youi customers rated their experience with home insurance as above average or excellent. Home insurer customer satisfaction Insurers rated as above average or excellent RACQ (Queensland): 91% RAA(South Australia): 86% RAC (Western Australia): 78% RACV (Victoria): 72% Coles Insurance: 69%

Budget Direct: 58% Everyday (Woolworths): 57% Notes: CHOICE conducted a survey of 1682 policyholders of home insurance across Australia in March 2025. Quotas were applied for representation in each age group, gender and location to ensure coverage in each state and territory across metropolitan and regional areas. Ratings for specific insurers were only given by current customers of that insurer. Customer satisfaction with car insurance Of the Youi customers we surveyed, 77% rated their experience with car insurance as above average or excellent. Car insurer customer satisfaction Rated as above average or excellent RAA (South Australia): 91% RACQ (Queensland): 85% RAC (Western Australia): 77% NRMA Insurance: 72% Woolworths Everyday: 71% RACV (Victoria): 64% Budget Direct: 62% Notes: CHOICE conducted a survey of 1800 policyholders of car insurance across Australia, including comprehensive car insurance, third party fire & theft insurance and third party property car insurance. Quotas were applied for representation in each age group, gender and location to ensure coverage in each state and territory across metropolitan and regional areas. Fieldwork was conducted in March 2025. Ratings for specific insurers were only given by current customers of that insurer. How does Youi rate on claims? Home insurance claims Youi customers who had made a home insurance claim rated their claims process above average with 65% of customers who made a claim rating the company as above average or excellent . 24/7 helpline: Yes Car insurance claims Youi also ranked above average for their car insurance claims process with 73% of car insurance customers who had claimed rating them as above average or excellent . 24/7 helpline: Yes Does Youi offer insurance discounts? Youi does offer discounts from time to time and advertises them on its website, but they usually only apply to the first year and not renewals. Does Youi let you claim online or in-app? Yes, you can start and track home, car and other Youi insurance claims online. Youi also has an app that lets you manage policy details, request roadside assistance and make a claim. Share this page: Share on X (Opens in new window) X Share on LinkedIn (Opens in new window) LinkedIn Share on Facebook (Opens in new window) Facebook Share on Telegram (Opens in new window) Telegram We're on your side For more than 60 years, CHOICE has been fighting the good fight for Australian consumers. In the past year alone we've uncovered systemic issues with sunscreens , investigated shonky supermarket pricing , fought for stronger scam protections and helped make complex energy pricing fairer and clearer . CHOICE is here to provide unbiased advice and independent testing in our world-class labs. We buy the products we test, just like you do, and our expert reviews are influence free . We’re here to help you choose smarter. Hopefully you’ll also save some money along the way. Thanks to CHOICE, you’ll never be alone when a business treats you unfairly. You can support our work by joining or donating to our cause. car insurance policies rated and reviewed Get our independent lab tests, expert reviews and honest advice.