Manage shared inboxes like support@ or info@ — triage and route emails, collaborate across teams, surface customer context from every tool, and handle the hardest requests with AI and automation. Trusted by 10,000+ Support, Finance & IT teams Zendesk never fit our team’s needs. We needed a system built for relationships, not requests. Every improvement we made with Hiver strengthened how our team operates. Revenue Operations Manager With Hiver, I have much better visibility into where an issue is on the resolution path. Trying to achieve this level of team coordination without Hiver would take 50-100% more time. Ocean Freight Operations Manager We looked at Zendesk and the issue was their lack of support. They weren’t very responsive. We found Hiver’s support to be very responsive and very proactive. Director of Customer Communication Hiver has completely transformed our workflow. The ability to collaborate and track progress in real-time has eliminated delays and made our team much more efficient. Sr. AP Specialist at Ping Identity With Hiver, the team responds faster, handles higher volume, and works with a level of confidence we didn’t have before. Manager of Scaled Customer Success We tested Freshdesk and Salesforce , but they were too complex for us. Hiver struck the right balance — simple enough for daily use, structured enough to track everything. Sławomir Piotrowski Head of Data Processing Streamline shared inboxes and distribution lists Triage emails, route them to the right owner, distribute workload evenly, and track status at every step. Manage escalations and handoffs with shared visibility and context — private notes, internal Slack threads, and conversation history keep everyone on the same page. Most AI stops at simple deflection. Hiver AI and automation take on complex requests — triaging emails, routing them, drafting replies, and automating responses. Every AI response is grounded in support docs, past conversations, and account data from connected tools. Hiver connects with CRM, Jira, Linear, NetSuite, and more — so customer data lives where your team works. Every agent picks up a conversation with full context, and AI uses that data to respond accurately. See how your team is really performing. Response times, SLAs, and individual performance, all in one place. Deploy AI to resolve requests , draft replies, review quality, and surface insights Most AI sends generic replies, Hiver AI doesn’t. Every response is grounded in your support docs, past tickets, and account history. AI Copilot pulls from the same context to draft replies for your team in real time. In high-stakes support, catching a mistake after it’s reached the customer is already too late. AI QA reviews every reply in real time for tone, accuracy, and completeness against the quality bar you define. Outdated docs make AI unreliable and force teams to guess. Hiver AI learns from every resolved ticket, flags the gaps, and keeps your help docs current, without anyone touching a wiki or a help center article. Dashboards show data. They don’t tell you what to fix. AI Insights surfaces the issues that keep coming up, the responses that miss the mark, and the agents who need coaching, so you know exactly where to start. Trusted by 10,000+ teams running support on Hiver 65% faster resolution “Hiver has completely transformed how we manage our workflow. The ability to collaborate within emails and track progress in real-time has eliminated unnecessary delays and made our team much more efficient.” Sr. AP Specialist 50% faster email resolution “With Hiver, I have much better visibility into where an issue is on the resolution path. And we’ve stopped missing emails. It is essentially like having an additional person on my team.” Ocean Freight Operations Manager 40% faster, on-time updates “Our communication is now structured and transparent. Everyone knows what they’re responsible for, and managers have full visibility of what’s happening.” Sławomir Piotrowski Head of Data Processing 50 hrs saved per month “We save at least four hours daily by automating case routing and eliminating manual introductions between staff and their HR partners. Our HR team now focuses on higher-priority work instead of manual sorting.” Chase Espinoza-Johnson Manager of HR Operations Everything you need to handle complex support Manage support across channels like email, chat, Slack, voice, and WhatsApp in one place. Automate triage, routing, and follow-ups to keep conversations moving without manual effort. Connect your tools so context is available where your team works, without switching between systems. Keep all your knowledge sources in one place for your customers, team and AI to find answers Work together within the same conversation using notes, mentions, and shared context. Connect Hiver to any system. Build workflows tailored to how your team actually works. Frequently Asked Questions

A shared inbox is a centralized inbox that is typically used when multiple users need to access and work on the same set of emails. For example, teams like customer support, or account management would use a shared inbox as people outside the company typically reach out to them with questions. A shared inbox enhances team collaboration and efficiency by centralizing email communication, making it easier to manage customer queries, assign tasks, and ensure no email goes unanswered. Hiver offers a shared inbox with features like email delegation, collision detection, and analytics, significantly improving team productivity and customer satisfaction in a seamless and integrated manner. Hiver’s setup is designed to be fast and straightforward. You can connect your shared inboxes (like support@ or billing@) and start using AI email management features within minutes. Once connected, you can enable AI Agents, draft templates, and configure rules without lengthy implementation cycles. Absolutely. Hiver’s AI-powered email management assists agents with intelligent reply suggestions and prewritten drafts based on your knowledge base, SOPs, and past conversations. This helps flatten learning curves, reduce time spent crafting responses, and improve overall reply quality. AI email management reduces response time by handling repetitive tasks that typically slow teams down. Hiver’s AI Agents can automatically draft replies, suggest context-aware responses, detect sentiment, and extract key details, allowing agents to focus on more complex, high-value support requests. Yes. Hiver is built with enterprise-grade security, and your customer conversations and data remain protected. AI processing respects the same access controls and privacy settings as the rest of Hiver. Turning your email into a shared mailbox involves configuring your email settings to allow multiple users to access and manage the mailbox. Hiver, with its advanced shared inbox capabilities, enables teams to seamlessly convert their inbox into shared inbox, fostering better collaboration and efficiency in handling customer queries. The 4 D’s of email management are Delete, Do, Delegate, and Defer. Hiver can enhance this process by efficiently organizing emails into categories, allowing for quicker delegation and follow-ups, thus streamlining communication and task management. Effective email management involves organizing your inbox, prioritizing important messages, and using tools to automate repetitive tasks. Hiver enhances this process by offering shared inboxes, email delegation, and automation features, making team collaboration and customer support seamless and efficient. The best way to organize your email is by using filters, labels, and folders to categorize messages based on subject, sender, or priority. Hiver offers tags, labels, notes, and @mentions to streamline collaboration and improve team response times. Transform complex support operations with Hiver. based on 2,000+ reviews from Get Hiver's Chrome extension for Gmail to start your 7-day free trial! Add Hiver’s extension to your Gmail from the Chrome Webstore Log in to the extension to grant necessary permissions Enjoy your 7-day free trial of Hiver The modern AI-powered customer service platform Switch to desktop Hiver offers the best experience on your desktop or laptop browser. Switch devices and download our extension from the Chrome Web Store to start using Hiver. Want Hiver, without the Gmail extension? Try Hiver Omni. It runs right in your browser, with no extension to install. Thank you for your interest! The web app is currently under development—we’ll notify you as soon as it’s live. In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension. The agentic customer service platform The agentic customer service platform Start free trial No credit card needed Choose a product Support customers across channels in one dedicated platform. Support customers from shared inboxes like info@ right from Gmail. By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy While creating your password, ensure it has: Minimum 8 characters At least 1 number and 1 special character 1 uppercase and 1 lowercase character “Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver” Project Manager Get in touch with us Fill out the form and we’ll get back to you. Get a personalized demo Connect with our customer champion to explore how teams like you can leverage Hiver. Excellent choice! 🎉 You're all set An email with the session details is on its way to your inbox. We can’t wait to connect with you! Meanwhile, here’s how you can learn more about Hiver: Take a quick tour of Hiver Meet our customers You missed selecting a time slot! 🗓️ No worries! You can choose a time below, and one of our experts will contact you shortly.