If you can't sign in to your Yahoo account, go to the Sign-in Helper and enter your recovery phone number or email address to reset your password or find your Yahoo ID. Pick the section below that matches your sign-in issue for specific steps. After you're back in, consider enabling 2-Step Verification to help protect your account. If you can't sign in to your Yahoo account, go to the Sign-in Helper and enter your recovery phone number or email address to reset your password or find your Yahoo ID. Pick the section below that matches your sign-in issue for specific steps. After you're back in, consider enabling 2-Step Verification to help protect your account. Password and Yahoo ID issues You forgot your password or Yahoo ID Use the Sign-in Helper to locate your Yahoo ID and regain access to your account by entering your recovery mobile number or alternate email address. If you know your Yahoo ID but need to reset your password, make sure to create a strong password once you're back in to your account. If your browser remembers passwords, you can also check your autofill settings to find your password. You get an "Invalid ID or Password" error This error message means that the password and Yahoo ID combination you entered doesn't match what we have on record. Consider the following: Check "caps lock" or "num lock" keys - These keys change the value of what you're actually typing. Update your browser autofill settings - If your browser remembers passwords, you may need to update your autofill settings after changing your password. Try another web browser - If you can access your account in another browser, the problem isn't with your account; you'll need to fix the issue in your preferred browser . Someone changed your password - An unauthorized party could have broken in and changed your password. Use the Sign-in Helper to get back into your account and change your password. Then, review your account settings to undo changes you didn't make and secure your account . Other sign-in issues You get a "First time signing in here?" message If you sign in from a device, program, or location that we haven't seen you use before, we may ask you to enter a verification code (sent to your recovery mobile phone or email) to verify that it's really you. If the recovery options displayed for your account are out-of-date, go to the "Can't sign in after trying the steps above?" section of this help article for more info. Your Yahoo account is locked To protect your account, it may be temporarily locked after too many unsuccessful attempts to sign in. It will unlock automatically after 12 hours, but you can always regain access immediately using the Sign-in Helper . If you've been asked to verify your identity multiple times, our system may have detected a threat to your account. When this happens, we may temporarily lock access to protect your information. Below are reasons why your account might be repeatedly locked: Our system detected a risk to your password.

Your IP address is hidden or constantly changing. Sign-in attempts are occurring from different geographic locations in a short period of time. If your account is affected, be sure to secure your account and update your recovery information . Your sign-in screen loops or reloads If you're caught in a loop where the sign-in screen keeps reappearing after you click "Sign in," you'll need to reset the sign-in cookie. From the sign-in page, click Not you? Enter your Yahoo ID and password. If that doesn't fix the problem, try these steps and attempt to sign in after each one: Clear your browser's cookies . Quit and then restart your browser. Use a different supported web browser . Try signing into a different sign-in page, like our primary sign-in page or the Yahoo Mail sign-in page . Can't sign in after trying the steps above? If you're unable to use the Sign-in Helper to get into your account because your recovery info is wrong or inaccessible, you may not be able to regain access to your account again. You're always welcome to sign up for a new account , but just make sure to keep your new account's recovery info up to date . Related articles Reset or change your Yahoo password Recognize a hacked Yahoo Mail account Fix mobile sign in problems Tips to create a strong password Why am I asked to verify my account after signing in?