Most chatbots stop at simple deflection. Hiver is built for complex requests, with answers grounded in your support docs, past conversations, and customer context in tools. AI that resolves, hands off what it can't, and assists your team in real-time Does the legwork first Pulls context from past conversations, docs and systems to resolve support requests. Hands off with context intact Replies when confident, and when required, hands off to a human with full history intact. Assists your team in real time Surfaces resolution steps and drafts replies in real time. AI Agents built for multi-system, multi-step requests No hallucinations. No stale answers. Every AI reply is grounded in your support docs, past conversations, and the data sitting in every tool you’ve connected. It asks for more context when questions are unclear and knows exactly when to hand off to a human agent. Define exactly how your AI agent should handle each request. Login error? It grabs the error code, refreshes the token through your API, and confirms the fix. If the refresh fails, it creates a Jira ticket and hands it off to your team. Every conversation makes your AI agent sharper. Flag a bad reply, rate a good one, corrections take effect immediately. For chats that get routed to a team member, AI Copilot has your back by drafting replies and surfacing resolution steps. Monitor every conversation to see exactly how your AI Agent is performing and where your knowledge sources fall short. Track deflection rate, resolution rate, volume, and customer satisfaction, so you always know what’s working and what to fix. Manage cross-channel communication from one view with full conversation history and analytics Easily build out “if-then” decision trees to handle complex scenarios like FAQs, booking information, etc. These flows extend your automated live chat software with AI capabilities for scalable frontline support. Start a conversation in chat and continue it over email without losing context. Every interaction across channels is unified into a single ticket view, so agents always know the full story and customers never have to repeat themselves. Get a complete picture of your support performance across chat, email, and every other channel. Track volume, response times, resolution rates and key metrics, all in one place. AI Agents learn from your docs, CRM, and the systems your team uses so they can resolve complex issues end-to-end. They also keep your knowledge current, surfacing gaps and closing them as they go. Trusted by 10,000+ teams for complex support 20% drop in support volume “The live chat inside our client portal makes it easy for customers to reach us in real time—and with chatbot workflows in place, a lot of common questions are handled automatically. It’s reduced our support load by about 20% during peak times.” Werner Alsemgeest Specialist Master Faster resolutions with chat “The biggest change with Hiver Live Chat is speed — chats land where we’re already working, so customers get an answer instantly without us juggling another system.” IT & Support Manager Cut handling time by 67% “With Hiver, chatbots manage routine queries, and complex cases go straight to agents in real time. This improves productivity and ensures every request is resolved on time.” Nelson Jay Dela Cruz 40% boost in response speed “We built accountability into every customer touchpoint. The team responds faster, handles higher volume, and works with a level of confidence we didn’t have before.” Manager of Scaled Customer Success Everything you need in a modern agentic platform Collect customer satisfaction scores automatically after every conversation. Auto-assign chats Route incoming conversations to the right agent instantly based on rules. Automatically triage incoming messages to ensure nothing slips through the cracks. Set boundaries on what AI can say or do, so every response stays compliant. Get full visibility into every conversation AI has with your customers. Embed live chat and AI support natively into your mobile apps. Frequently Asked Questions Hiver combines AI-powered live chat software with a shared support workspace. AI Agents resolve repetitive queries using your knowledge sources, while complex conversations are routed to human agents with full context. Unlike standalone chat tools, every chat lives alongside email and other channels in one unified system. Yes. Hiver’s automated live chat software uses AI Agents trained on your FAQs, help center, SOPs, and internal documents to answer common questions instantly. AI handles routine conversations autonomously and escalates complex cases to agents when human judgment is required.

When AI reaches its limits, conversations are automatically routed to the right agent with full history and context. Agents can continue the conversation in chat or move it to email for deeper follow-ups without losing information. Yes. Hiver supports rule-based chatbot flows that let teams build structured flows for FAQs, booking scenarios, and common requests. These workflows extend your automated live chat capabilities beyond simple Q&A. Hiver provides analytics for both human agents and AI Agents. Teams can track chat volumes, response times, resolution rates, CSAT, and AI handoff patterns. This data helps optimize staffing and improve AI efficiency. Yes. Agents can use shared templates and AI-generated reply suggestions during live chats. AI assists with drafting responses and learning from past interactions to improve consistency and speed. Hiver’s AI live chat software for enterprise support is built to handle high conversation volumes with automation, routing, analytics, and omnichannel collaboration. Teams can scale frontline support while maintaining visibility and control. based on 2,000+ reviews from Get Hiver's Chrome extension for Gmail to start your 7-day free trial! Add Hiver’s extension to your Gmail from the Chrome Webstore Log in to the extension to grant necessary permissions Enjoy your 7-day free trial of Hiver The modern AI-powered customer service platform Switch to desktop Hiver offers the best experience on your desktop or laptop browser. Switch devices and download our extension from the Chrome Web Store to start using Hiver. Want Hiver, without the Gmail extension? Try Hiver Omni. It runs right in your browser, with no extension to install. Thank you for your interest! The web app is currently under development—we’ll notify you as soon as it’s live. In the meantime, you can get started with your 7-day free trial by downloading our Gmail extension. The agentic customer service platform The agentic customer service platform Start free trial No credit card needed Choose a product Support customers across channels in one dedicated platform. Support customers from shared inboxes like info@ right from Gmail. By signing up for a free trial, you agree to our Terms and that you have read our Privacy Policy While creating your password, ensure it has: Minimum 8 characters At least 1 number and 1 special character 1 uppercase and 1 lowercase character “Our clients choose us over competitors due to our speed and quality of communication. We couldn’t achieve this without Hiver” Project Manager Get in touch with us Fill out the form and we’ll get back to you. Get a personalized demo Connect with our customer champion to explore how teams like you can leverage Hiver. Excellent choice! 🎉 You're all set An email with the session details is on its way to your inbox. We can’t wait to connect with you! Meanwhile, here’s how you can learn more about Hiver: Take a quick tour of Hiver Meet our customers You missed selecting a time slot! 🗓️ No worries! You can choose a time below, and one of our experts will contact you shortly.